If you find a part missing or damaged in any of our products, we’re here to help. Please follow the steps below to make a claim and we will endeavor to resolve the problem as quickly as possible.
Model number and part number: Go to the relevant product page and note the model number of the product and the part number of the missing or damaged part.
Proof of purchase: Keep your proof of purchase (receipt, invoice or purchase order) to justify the purchase of the product from our company or an authorized dealer.
Photograph: Take a clear, detailed photograph of the missing or damaged part, and of the product as a whole, to help us understand the problem.
Description of the problem: Write a brief description of the problem, specifying the circumstances in which the part is missing or damaged. This will help us to better understand the situation and avoid abuse.
Contact information: Provide your contact details (name, address, telephone number and e-mail address) so that we can contact you for further information or to keep you informed of the progress of your claim.
Send us your complaint: Submit your complaint, including the elements mentioned above, to our customer service department using the form provided.
